Order Contact Details

Orders can be placed by telephone, email or post.  Please assist us by specifying our product code and description when placing your order.  All orders must bear an official order number.

Office Hours: 9am – 5pm Monday to Friday

Order Acknowledgement

Upon receipt of a customer order, we will acknowledge receipt via email and will thereby be deemed accepted. Any discrepancies in pricing or conditions will require resolution before an order can be accepted for processing. Each order or acceptance of a quotation by a customer shall be deemed to be an offer by the customer to purchase goods subject to our General Terms and Conditions of Sales.

Any accepted order shall form a commitment to purchase such goods as referenced in the order and the buyer accepts that they are responsible for the full payment of the goods as per our General Terms and Conditions of Sales.

All prices are exclusive of VAT.  If applicable please mark your order VAT exempt and include the necessary VAT exemption certificate/declaration. .

All information including pricing, quotes or marketing information, is strictly confidential and is not permitted to be shared with any third party.

Payment

Account customers: Strictly 30 days

New and non-account customers: Require a Proforma Invoice (for pre-payment of goods ordered)

Goods remain the property of Zygen  Diagnostics Ltd until full payment is received. We reserve the right to charge interest on late payment.

Re-Stocking

Incorrectly ordered items will only be accepted for return by prior agreement if they are unmarked, undamaged and have been stored correctly.

Handling, Carriage & Timescales

All goods supplied from Zygen Biotech are delivered by local courier and public transport services.

• Stocked items will usually be shipped within 2 working days.
• Non-stocked items will usually be shipped within 10 working days.
• If an item or order will be delayed, then customers will be contacted as soon as possible.